How do I get a refund from AirAsia?

Whether your flight is cancelled voluntarily or involuntarily, you are eligible to get a refund as per AirAsia's refund policy. If you don't know how to get the money back, follow the simple steps below.

  • Go to the homepage of AirAsia online and locate the contact us link

  • Open the support page and there click on the chat icon 

  • There you get two options for a refund; 'AirAsia new refund request' and 'My flight is cancelled by AirAsia'

  • Choose the desired option depending on your situation 

  • Now select the type of refund and then the mode of refund 

  • Follow the instruction, and you will be able to get a refund from AirAsia successfully 

How do I contact AirAsia for a refund? 

If you wish to get a refund from AirAsia, you can contact the airline in several ways. Here are all the options for reference; opt for any of these depending on your need and interest.

Call the AirAsia representative to get a refund.  

You can call the AirAsia refund contact number +91-80-46676700 and speak to the agent by following IVR. Once connected, you can request the AirAsia agent that you wish to get a refund for the cancelled flight. The agent will then ask for your booking details, and after verifying everything, they will process the refund soon.

Contact AVA, 'the chatbot.'

You can also connect with the airline via chat to request a refund. Go to the support page of the airline and click on the chat icon at the bottom right. Type refund and select the refund type; follow the instructions, and you are good to go.

Email to AirAsia 

You can also contact the airline via email to share your refund request. The email id is available on the support page; you can use it when required. Compose your email and send it to the airline, the support team will validate the details, and if applicable, they will process your refund soon.

What is AirAsia refund policy? 

  • If you cancel the booking within 24 hours of purchase and the departure date is seven days away, you can get a full refund without paying any fee. Cancellation charges based on fare rules apply if you fail to complete the cancellation within the risk-free period.

  • As per AirAsia refund policy, you get a refund in the same currency in which you purchase the ticket.

  • The refund is credited to passengers who purchased or paid for the ticket.

  • You can also request AirAsia to refund in the form of credit for a future booking.

  • If your flight is cancelled voluntarily, you can claim only a refund of associated airport taxes and SGT. Besides, you must provide a refund request in writing within six months of the travel date.

Does AirAsia refund money? 

Yes, AirAsia does refund money if your flight is cancelled within 24 hours of booking and the departure date is seven days away. Besides, you are also eligible to get a full refund when AirAsia cancels your flight or is delayed for more than three plus hours. 

In other cases, you might request a refund for Airport Taxes and GST within six months after the scheduled departure. The inflight products and services are also refundable except for your meal. 

How long does AirAsia take to refund? 

Once you share the refund request with AirAsia, you will get the confirmation email for the refund within 48 hours. However, it will take around 7-14 business days to reflect the refund amount in your bank. Moreover, if you don't get a refund on time, you can check the AirAsia refund status by speaking to the customer support team directly.

How do I claim my Air Asia refund? 

To claim your Airasia refund, you first need to visit its official website, and from there, you need to locate the customer support page. Now open it and follow the further steps below.

  • Locate the Chat icon on the support page and click on it 

  • You get various default options on the screen, select refund

  • Then select your refund request type, whether it is a new refund request or against the canceled flight

  • Choose the refund type you want and the mode of refund 

  • Follow the instructions, and soon you will be able to claim your refund

You can also claim the refund by speaking to the AirAsia representative directly on the Airasia refund contact number. The other options to claim your refund are email support, social media, or writing to the airline. Once your claim is submitted, processing your refund takes around 7-14 days.