How may I request a refund from Volaris?

How can I demand for a refund from Volaris?

Sometimes after canceling their Volaris booking, passengers are worried about their money and often search for ways to get a refund from the airlines. If you are also looking for the same, then you can reach customer services of the airline by dialing the volaris refund phone number: 855 (8652747) and get a refund from the airline. Customers can also use the online approach of filing the refund form to claim their money back. You can go through the relevant and detailed information provided in the following section to know the policies and procedures. 

Can I get my money back from Volaris?

Yes, if after purchasing a Volaris flight ticket to any destination, you decide to cancel your reservation and wish to get your money back, then yes, you are permitted to get a refund. Volaris provides refunds for flight cancellations made by them due to any reason that comes under their control; apart from that, customers must follow the refund policies of the airline before requesting the same. If your reason for claiming a refund is found valid, you will get your money back in the original mode of payment. 

How can you get a refund from Volaris?

Passengers who are seeking to get a refund from Volaris airlines need to dial customer service number +52 (55) 1102 8000 for Mexico, and +1 855 VOLARIS (8652747) if they are in the USA.  Moreover, to get a refund online, you must follow the straightforward online steps described below: 

  • Visit the official Volaris airlines website.

  • From the homepage, select the option “My Trips.”

  • Enter the reservation code and the passenger's last name to find your booking.

  • Once you get your travel itineraries, tap on the cancel and refund section.

  • Once you tap on the refund link, you will be navigated to the refund form page.

  • Fill in all the relevant details. Mention your reason for claiming a refund in the message box and press the submit button after carefully reviewing your entries. 

  • You must also link the relevant documents like flight booking receipts and other certificates.

  • Soon you will get a refund request message on your linked phone number. 

Customers can also draft a letter requesting a refund and drop it to the official volaris email for the refund address. Also, they must provide a valid reason for requesting a refund in the message box. If the reason is found valid, then you will get your money back within a few business days. 

What is Volaris airlines refund policy?

Volaris has made several important volaris refund policies that must be obeyed and followed by the customers to request refunds hassle-free. Some of the important points are provided below that must be utilized by the customers: 

  • According to the volaris refund policy, If any customer requests a refund within the initial 24 hours of booking, he will get his full flight reservation money back.

  • If any person requests to get a refund after 24 hours, then the refunded amount will not be the entire paid amount; instead, there will be a certain deduction.

  • If the airline cancels your booking and provides you with an alternate option, then you have the liberty to cancel your booking and claim a full-refund instead. 

  • For round-trip tickets, if you cancel one side of that reservation, you are not eligible to get a refund. 

  • For the tickets purchased using miles, refunds will be provided as travel vouchers for cancellations.

  • If you have airline insurance, you can cancel your booking and get a refund. 

How long does it take to get a refund from Volaris? 

The time taken by Volaris to refund your money back depends upon the mode of transaction you selected to purchase your flight tickets. If any customer purchases his ticket by using an online mode of payment, then it will take 7-10 business days to receive your money. On the other hand, if you made a payment offline, you will get a refund in 15-20 business days in the original mode of payment.

Does Volaris offer a full refund?

Yes, Volaris offers full refunds to customers under the following conditions:

  • If any passenger cancels his booking at the last moment due to a serious medical condition and makes a volaris refund request, he is liable to get full money back provided he attaches the supporting documents to the airline.

  • For the refund request made on the same day of booking, customers are eligible to get full refunds.

  • If the airline cancels your booking due to reasons that are directly under their control, then also you are eligible to get a full refund. 

  • If you are an airline-registered premium member and you request a refund after cancellation, then you will get a full refund.